Shipping policy
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ORDER PROCESSING: Please allow 4-6 weeks to process your order. Expect an email within 4-8 weeks to let you know your order is on the way! STORE PICKUP Orders can be picked up by appointment only. An email will be sent when your order is ready for pickup. |
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within 4-6 weeks using Sendle. Flat rate shipping fee of $80 applies to orders shipping Australia wide.
DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout.
We offer $80 flat rate shipping within Australia.
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INTERNATIONAL SHIPPING: We offer international shipping World Wide. Shipping charges for your order will be calculated and displayed at checkout. Shipping option Estimated delivery time Price Australia post 10 to 21 business days $150 Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SSCUSTOMSQLD is not responsible for these charges if they are applied and are your responsibility as the customer. REFUNDS,, RETURNS AND EXCHANGES We accept returns up to 21 days after delivery, if the item is unused and in its original condition, refund, replacement or repair in accordance with accc. The customer is responsible for the cost of return shipping. In the event that your order arrives damaged in any way, please email us as soon as possible at Sales@sscustomsqld.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at Sales@sscustomsqld.com.au. |